pkr360 Privacy Policy

pkr360 ("we", "us", "our") is the operator of the online cricket betting and casino platform accessible at pkr360.org. pkr360 is Pakistan's premier destination for PSL live betting, slot games, and live dealer casino tables, serving Pakistani players with PKR-denominated accounts and local payment channels including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

For the purposes of this Privacy Policy, pkr360 acts as the data controller in respect of all personal information collected from registered players and website visitors. As data controller, pkr360 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected through your use of the pkr360 website, mobile interface, live chat support, email correspondence, and any other service offered under the pkr360 brand at pkr360.org.

pkr360 collects personal data through several channels: directly from you when you register or use our services, automatically when you browse the pkr360 platform, and in limited circumstances from third-party verification providers. The categories of personal data we collect are as follows:

pkr360 uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy with appropriate notice.

• Account Creation & Management: To register your pkr360 account, maintain your player profile, and enable you to log in securely from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan.
• Identity & Age Verification (KYC): To verify that you are who you say you are, that you are at least 21 years of age, and that your payment methods are registered in your own name — as required by our international gaming licence.
• Payment Processing: To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank securely and accurately.
• Service Delivery: To provide you access to PSL cricket betting markets, slot games, live dealer casino tables, and all other pkr360 platform features.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, underage gambling, and other prohibited conduct.
• Regulatory Compliance: To fulfil our mandatory obligations under our international gaming licence, including KYC record retention, anti-money-laundering reporting, and responsible gaming monitoring.
• Customer Support: To respond to your queries, resolve complaints, and improve our support quality through interaction records.
• Platform Improvement: To analyse anonymised, aggregated usage data to improve the pkr360 platform's performance, design, and game offering.
• Marketing Communications (opt-in only): To send you promotional offers, bonus notifications, and PSL betting alerts if you have consented to receive such communications.

pkr360 processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform our contract with you — i.e., to provide you with a functioning pkr360 betting and casino account. Without this processing, we cannot deliver the service.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, transaction record retention, and AML reporting — are required by our international gaming licence conditions. We are legally obligated to carry out this processing regardless of your preferences.
• Legitimate Interests: Processing your technical data (IP addresses, device identifiers, session logs) for fraud prevention, platform security, and abuse detection is carried out on the basis of our legitimate interests in maintaining a safe and fair gaming environment for all players.
• Consent: Marketing communications (promotional emails, SMS betting alerts, bonus offers) are sent only on the basis of your explicit consent, given during registration or through your account settings. You may withdraw this consent at any time.

pkr360 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: Your financial data is shared with the relevant payment service providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) solely to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and security standards.
• Identity Verification Providers: Where required for KYC compliance, your identity documents may be shared with a licensed third-party identity verification service for document authentication. These providers are contractually bound to process your data only for the KYC purpose.
• Gaming Software Providers: Your player session data (game activity, bets placed) is processed by our licensed game providers' servers to deliver live dealer tables and slot games. These providers cannot access your financial or identity data.
• Regulatory Authorities: pkr360 is legally obligated to share certain player data — including transaction records and KYC files — with our licensing authority and, in cases of suspected money laundering or fraud, with relevant law enforcement authorities upon receipt of a lawful request.
• Professional Advisors: In limited circumstances, anonymised or aggregated data may be shared with legal, accounting, or auditing advisors under strict confidentiality obligations.

pkr360 uses cookies and similar tracking technologies to provide a functional and personalised experience on the platform. Cookies are small text files stored on your device when you visit pkr360.org. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the pkr360 platform to function. They maintain your login session, remember your account preferences, and enable secure transactions. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how you use the pkr360 platform — which pages you visit, how long you spend on each page, and which features you use most. This data helps us improve platform performance and usability. No personally identifiable information is captured through these cookies.
• Functional Cookies: These cookies remember your language preferences, display settings, and other personalisation choices to provide a more tailored experience each time you log into your pkr360 account.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to log in and use the pkr360 platform. For detailed cookie management instructions for your specific browser, refer to your browser's help documentation.

pkr360 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with our legal and regulatory obligations. The following retention periods apply:

When a retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

pkr360 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Transport Encryption: All data exchanged between your browser or mobile device and pkr360's servers is protected using TLS 1.3 with 256-bit AES encryption — the highest commercially available standard.
• At-Rest Encryption: Sensitive stored data including CNIC records, payment details, and authentication credentials is encrypted at rest using AES-256 with keys managed through a dedicated hardware security module.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members who handle player data undergo regular privacy and security training and are bound by confidentiality obligations.
• Penetration Testing: pkr360 engages independent security specialists to conduct regular penetration tests and vulnerability assessments of our platform infrastructure.
• Incident Response: In the event of a data breach that poses a risk to players, pkr360 will notify affected players at their registered email address within 72 hours of becoming aware of the incident, and will take immediate steps to contain and remediate the breach.

As a pkr360 player, you hold the following rights over your personal data. To exercise any of these rights, contact pkr360 support using the details in Section 14. We will respond within 24 hours and fulfil all valid requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data pkr360 holds about you, together with information about how that data is being used. This is provided free of charge.
• Right to Rectification: If any personal data pkr360 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies. Note that data subject to mandatory regulatory retention periods cannot be deleted before those periods expire.
• Right to Restriction: You may request that pkr360 temporarily restrict the processing of your data while a dispute or rectification request is being resolved.
• Right to Data Portability: You may request that pkr360 provide your personal data in a structured, machine-readable format (CSV or JSON) so that you can transfer it to another service provider if you choose.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. pkr360 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time through your account settings or by contacting support.

pkr360 operates an absolute strict 21+ age policy. The pkr360 platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from any individual under the age of 21.

As part of our mandatory KYC process, all registered players are required to verify their date of birth through CNIC documentation before any betting or casino features are activated. Any account found to belong to an individual under the age of 21 will be immediately suspended, all funds returned to the original payment method, and the account permanently closed.

pkr360 does not direct any marketing or promotional content towards individuals under the age of 21 and takes reasonable technical steps to prevent underage access to our platform. For further information on our age verification procedures, visit our Responsible Gaming page.

pkr360 operates under an international gaming licence, and certain aspects of our platform infrastructure — including game servers, payment processing gateways, and identity verification systems — may involve the transfer of personal data to servers or processors located outside Pakistan.

Where such international transfers occur, pkr360 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data protection clauses with all third-party processors that receive your data in other jurisdictions.
• Use of processors that maintain internationally recognised security certifications (e.g., ISO 27001, PCI DSS for payment data).
• Transfer only of the minimum data necessary for the specific processing purpose — we do not transfer entire player databases internationally for non-essential purposes.

By using the pkr360 platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as described above.

pkr360 may send you promotional communications including PSL betting offers, new game announcements, deposit bonus alerts, and loyalty reward notifications. All such marketing communications are subject to the following rules:

• Marketing communications are sent only to players who have explicitly opted in to receive them — either during the registration process or through their account settings.
• Every marketing email includes a clearly visible and functional unsubscribe link. Clicking this link will remove you from all pkr360 marketing lists within one business day.
• SMS marketing messages include an opt-out instruction. Replying "STOP" will immediately remove your mobile number from our SMS marketing list.
• Opting out of marketing communications has no effect on transactional communications — you will still receive important account notifications such as deposit confirmations, withdrawal updates, and security alerts.
• pkr360 does not send marketing communications on behalf of third parties, and does not share your contact details with any external marketing organisation.

pkr360 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to the way we collect or process your personal data, we will notify you by sending an email to your registered address and by publishing a prominent notice on the pkr360 platform at least 7 days before the changes take effect.

Minor changes that do not materially affect your data rights or the way we process your information may be published on this page without prior notification. The "Last Updated" date at the top of this policy reflects the date of the most recent revision.

We encourage you to review this Privacy Policy periodically so that you remain informed about how pkr360 protects your data. Continued use of the pkr360 platform following the publication of any amended Privacy Policy constitutes your acceptance of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pkr360 holds about you, please contact our support team using the details below. All contact details are provided as plain text only.

Data Privacy Support Email: [email protected] (plain text — not a clickable link)

Subject Line for Data Requests: Please use the subject line "Data Rights Request — [Your Registered Email]" so your request is routed to our privacy team without delay.

Response Time: pkr360 will acknowledge all data rights requests within 24 hours and provide a full response within 30 days. Where a request is complex or high in volume, we may extend this period by a further 30 days — in which case we will notify you of the extension before the initial 30-day deadline expires.

Live Chat: Our support team is available via live chat on the pkr360 platform from 08:00 to 02:00 PKT daily for general privacy queries. For formal data rights requests, email is the preferred and most reliable channel.