pkr360 Frequently
Asked Questions

pkr360 requires a valid Pakistani CNIC (Computerised National Identity Card) for KYC. Upload a clear photo of both the front and back of your CNIC. Your name, date of birth, and CNIC number must be fully legible. Expired CNICs are not accepted. Verification is usually completed within one to two hours during operational hours (08:00–02:00 PKT).

The minimum age to register and play on pkr360 is 21 years. This is strictly enforced through mandatory CNIC-based age verification for every new account. Any account found to belong to a person under 21 is permanently closed immediately, and any funds are returned to the original payment method. No exceptions are made.

On the pkr360 login page, click the "Forgot Password" link below the password field. Enter the email address or mobile number registered to your account. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact support at [email protected].

No. pkr360 strictly enforces a one-account-per-person policy. Each player may hold only one active account. Creating duplicate accounts — whether under the same name, CNIC, mobile number, device, or IP address — is a violation of our Terms and Conditions and will result in all duplicate accounts being permanently closed. Any bonus funds earned via duplicate accounts will be voided.

The minimum deposit on pkr360 is Rs 500 for most payment methods including JazzCash, EasyPaisa, and bank transfers via HBL, UBL, and Meezan Bank. Some promotional deposit offers may require a higher minimum to qualify for a bonus. Always check the current deposit minimums displayed in your pkr360 Cashier before initiating a transaction.

EasyPaisa withdrawals from pkr360 are typically processed within one to three hours once your withdrawal request clears our internal review. Most withdrawals during operational hours (08:00–02:00 PKT) are completed the same day. Withdrawals submitted outside these hours, or those flagged for additional verification, may take up to 24 hours. Withdrawal processing times can vary slightly during peak periods like PSL match days.

pkr360 does not charge platform fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges depending on your account type or transfer amount. We recommend checking your bank or mobile wallet's fee schedule before initiating large transactions to avoid surprises.

pkr360 supports bank transfers from major Pakistani banks including HBL (Habib Bank Limited), UBL (United Bank Limited), and Meezan Bank. We also accept deposits via JazzCash and EasyPaisa mobile wallets. Additional payment options may be available in your account Cashier depending on current promotions and regional availability. Bank transfers typically take one to four business hours to reflect in your account.

The minimum withdrawal amount on pkr360 is Rs 1,000. You must have completed KYC verification before you can make your first withdrawal. Withdrawals are only processed to a payment method that has previously been used for a deposit — pkr360 does not send withdrawals to new, unverified accounts or third-party wallets for security reasons.

pkr360 offers live and pre-match betting on PSL (Pakistan Super League) matches and other international cricket tournaments. You can bet on match winners, top batsmen, total runs, wickets, and dozens of in-play markets during live matches. Odds are displayed in decimal format and updated in real time. Simply select a market, enter your PKR stake, and confirm your bet slip to place a wager.

Yes. All casino games on pkr360 use certified Random Number Generator (RNG) technology that has been independently audited to ensure fairness. Our international gaming licence requires that all games meet strict fairness and RTP (Return to Player) standards. The RTP percentage for each slot game is displayed in its information panel so you can make an informed choice before playing.

Absolutely. pkr360 is fully optimised for mobile play on both Android and iOS devices. The entire platform — including cricket betting, slot games, live casino, deposits, withdrawals, and account settings — works smoothly through your mobile browser without needing to download a separate app. Simply visit pkr360.org on your phone and log in as normal for the full experience.

Yes. pkr360's live casino section features real human dealers streaming in HD from professional studio environments. You can play live versions of classic table games including Baccarat, Roulette, and Blackjack. All live dealer games are available in PKR and run around the clock. A stable internet connection is recommended for the best streaming quality on mobile or desktop.

Wagering requirements (also called rollover requirements) specify how many times you must bet your bonus amount before it can be converted into withdrawable cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place bets totalling Rs 20,000 using that bonus before withdrawing. Game contributions toward wagering vary — slots typically contribute 100% while live casino games may contribute less. Full terms are on the Promotions page.

Yes, pkr360 periodically offers free spins on selected slot games as part of welcome packages, deposit match promotions, and seasonal offers tied to events like PSL season. Free spins are credited to your account automatically when you qualify. Winnings from free spins are typically subject to wagering requirements before withdrawal. Check the pkr360 Promotions page regularly for the latest free spin offers.

pkr360 rewards loyal players through an ongoing loyalty programme. As you play slots, bet on cricket, and use the live casino, you accumulate loyalty points that can be redeemed for bonus credits or other rewards. Higher-tier VIP players receive faster withdrawal processing, personalised bonuses, and dedicated account management. Full details of the loyalty programme tiers and point earning rates are available in your account dashboard.

Whether a pkr360 bonus can be used on cricket betting or only on slot games depends on the specific promotion terms. Some bonuses are slot-specific, while others are sports-betting eligible. Always read the Terms and Conditions of each individual bonus offer before depositing. If you are unsure whether a bonus applies to PSL cricket markets, contact our support team on live chat before claiming.

To self-exclude, log in to your pkr360 account and go to Account Settings, then select the Responsible Gaming tab. Choose Self-Exclusion and select your preferred period: 6 months, 1 year, 3 years, or permanent account closure. After a 24-hour confirmation window, your account is locked. You are removed from all marketing communications and cannot create a new pkr360 account during the exclusion period.

pkr360 allows you to set daily, weekly, and monthly deposit limits and loss limits directly from your Account Settings under the Responsible Gaming tab. Limit reductions take effect immediately. Limit increases require a mandatory 48-hour waiting period — a deliberate cooling-off buffer built in for your protection. You can also set session time limits and activate reality check reminders during gameplay.

pkr360 customer support is available via live chat on the website from 08:00 to 02:00 PKT daily, seven days a week. You can also reach us by email at [email protected] — we aim to respond to all emails within four hours. For urgent responsible gaming matters such as self-exclusion requests, email support is also available and processed within two hours regardless of the time of day.

Yes. pkr360 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your CNIC details, financial information, and account data are stored securely and never shared with unauthorised third parties. Our data handling practices comply with the requirements of our international gaming licence. For full details on how we collect, store, and use your data, see our Privacy Policy page.